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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ontavius Boykin

January 6, 2026

5  out of  5
rating by Ontavius Boykin
"My experience with Hannah was awesome. It was quick, informative, and an overall great experience."
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Jennifer Johnson

January 5, 2026

5  out of  5
rating by Jennifer Johnson
"Hannah is the best - so patient and informative. I highly recommend this service."
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Lauren Kari

January 5, 2026

5  out of  5
rating by Lauren Kari
"Jen Smith was great to work with and made the process of getting my homeowners and car insurance easy and seamless. Would highly recommend!"
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Ashley Hunte

December 31, 2025

5  out of  5
rating by Ashley Hunte
"Hannah was more than helpful , friendly and was able to help me with my problem"
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Jeremy Ware

December 30, 2025

5  out of  5
rating by Jeremy Ware
"Quite helpful and handled all of my issues professionally."
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Travis Elmes

December 29, 2025

5  out of  5
rating by Travis Elmes
"Mariela was very helpful and knowledgeable!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Josy Lopez

December 29, 2025

5  out of  5
rating by Josy Lopez
"Excelente servicio y una información clara de parte de Mariela"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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anthony horne

December 24, 2025

5  out of  5
rating by anthony horne
"Very polite, and a good listener. Took the time to explain everything in details. She made sure I was happy with my insurance plan."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jerry Goddu

December 23, 2025

5  out of  5
rating by Jerry Goddu
"It was good"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Hannah and Seth

December 22, 2025

5  out of  5
rating by Hannah and Seth
"Fantastic experience!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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David Harris

December 19, 2025

5  out of  5
rating by David Harris
"Jen made me feel appreciated and important. I was with my previous insurance company over thirty- five years. I asked them if they could fine me a better rate. Well I am leaving that company. Jen was able to save me over fifty dollars a month."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Lakshmi Narayanan

December 19, 2025

1  out of  5
rating by Lakshmi Narayanan
"I am here again getting fooled by the agent kayleigh Mathews. She offered me a premium 500$ lesser than my other insurance provider and hence I decided to move. But now out of nowhere she mentions that there is some discrepancy with quote she provided which underwriter has updated and now charging me 300$ more. Don’t ever believe them and don’t ever come back to State Farm through this agent. If I had an option of negative scores I would have given -5 for their service. Especially for the service and cheating with incorrect information 6 months ago I was with Statefarm for 4 years but so disappointed with the lack of communication when I cancelled my insurance with State Farm. Nobody explained me about the North Carolina rule of prorated deduction when you switch the insurance. I had an overlap of just 1 day for which they have deducted around 300$ which is insane. I will never come back to State Farm and sincerely would advice everyone to ask all these questions before cancelling. Totally disappointed."
We responded:
"We are sorry to hear that you are upset with your experience. The short rate is part of the NC policy for all insurance carriers .Typically, your new carrier would have explained this process as they would have seen your renewal dates and tried to match them up. I realize we talked to you today on this matter, but if you have further questions- please give us a call 704-948-5600. "
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Sharon Alston

December 18, 2025

5  out of  5
rating by Sharon Alston
"Mariela did a great job setting up my daughter a new driver, and our new car for insurance. I was difficult to reach and she did it all by text and phone and I was grateful she got it all set up. Thanks for great customer service!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Mildred Oxendine

December 17, 2025

5  out of  5
rating by Mildred Oxendine
"Very professional, knowledgeable and truly cares for their customers."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Sam Lapsley

December 16, 2025

5  out of  5
rating by Sam Lapsley
"I’ve been a customer of the Burkhard team since 2019 and they have always been so friendly, responsive and professional. Kim was just the right voice this morning when I called in to ask for advice regarding an auto accident. I highly recommend this team! Update. 12/16/25- Had a great experience adding coverage for an investment property with Hannah! Great service and proactive follow up to get binder in place. Thank you!"
We responded:
"Thank you Sam for your review! We appreciate your loyalty to us 😊"
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Renzo Chong

December 15, 2025

5  out of  5
rating by Renzo Chong
"Great and friendly service, would totally recommend."
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Alvaro Torres

December 12, 2025

5  out of  5
rating by Alvaro Torres
"Me atendieron muy bien la representante en español es muy cortes y atenta. Me asistieron con mi segura de auto Maryela merese un 10 de calcification por ser tan profecional."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Megan Balke

December 12, 2025

5  out of  5
rating by Megan Balke
"Liz is the absolute best to work with! Attentive to details and very knowledgeable! Very grateful to have such a great agent!"
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Dinisha G

December 11, 2025

5  out of  5
rating by Dinisha G
"I wouldn’t want to go anywhere!! The best Quote, I have gotten and let’s talk about the customer service!! Awesome. Always friendly and helpful! I could pay my bill and still be happy after paying it .. lol! We all know when a bill is paid, we just get aggravated ..… not here, pay a bill with a smile lol!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Taylor B TV

December 11, 2025

5  out of  5
rating by Taylor B TV
"Nina White is the BESTTT Director of Service Operations EVERRR… she’s extremely helpful, super sweet, and shes absolutely beautiful inside and out. She’s amazing, Thank you so much Nina ❤️"
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carolyn baxter

December 10, 2025

5  out of  5
rating by carolyn baxter
"Ms Jen was amazing, and I loved her customer service"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Juanita Graves

December 5, 2025

5  out of  5
rating by Juanita Graves
"The service was great 👍"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Cristina Freitas

December 5, 2025

5  out of  5
rating by Cristina Freitas
"Excelente atención y comunicación, son muy amables y eficientes al contestar las dudas ! Excelente servicio los recomiendo 100%"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Mayra Maderaq

December 5, 2025

5  out of  5
rating by Mayra Maderaq
"Mariela , gracias por ayudarme . Muy amable ."
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José Gonzalez

December 4, 2025

5  out of  5
rating by José Gonzalez
"Soy responsables en su trabajo y te atienden. De buena manera"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"