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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Pastor Andy McDaniel

July 11, 2025

5  out of  5
rating by Pastor Andy McDaniel
"A most simple and helpful transaction"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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james thomas

July 10, 2025

5  out of  5
rating by james thomas
"She made the experience so pleasant signing up for State Farm, and all of my questions were answered Thanks for all your help"
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RSD

July 10, 2025

5  out of  5
rating by RSD
"I'm glad my wife and I are customers of Annette Burkhard State Farm Insurance. Each time I call or need assistance with something regarding the insurance, we are always treated greatly. We also are lead in the right direction and don't get the run around like some of these other insurance company who don't like to help. Every staff member that answers the phone are pleasant. Thanks again Jennifer for helping me figure out the towing situation."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Karen Duckett-Davis

July 8, 2025

5  out of  5
rating by Karen Duckett-Davis
"She was awesome! As a 40 year customer of State Farm she found so discounts that I was not aware of and applied to my account.....Loved!"
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Ghani Powell

July 8, 2025

5  out of  5
rating by Ghani Powell
"I had a great experience working with Hannah while switching my renters insurance. They made the entire process smooth, quick, and stress-free. They took the time to explain my options clearly, answered all my questions patiently, and ensured I had the right coverage for my needs. I truly appreciated their professionalism, knowledge, and friendly attitude. Highly recommend to anyone looking for a seamless insurance experience!"
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N D

July 6, 2025

5  out of  5
rating by N D
"I have been a customer of Annette Burkhard and State Farm for many years. The services provided by this agency has been consistently outstanding. Not only are they great at the first point of service, but they follow-through on tasks, work to keep coverage relevant, and assist when needed to work though an issue. I highly recommend Annette Burkhard and her team!"
We responded:
"Thank you for such a thoughtful review! We strive to make our customers experience the very best! "
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Mackenzie Crockett

July 1, 2025

5  out of  5
rating by Mackenzie Crockett
"Hannah was very good! got what I needed in less than 20 minutes!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Tabatha Hartsell

June 27, 2025

4  out of  5
rating by Tabatha Hartsell
"I got the dl123 form that I needed for my daughter in order to get her DL. It shows she has limited liability though I was unclear as to whether I will need to change coverage once she has passed and obtained her license."
We responded:
"Your feedback is valued, and we appreciate the 4 stars! We’re so glad you had a good experience with us. Thank you for choosing State Farm for your insurance needs."
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Awais Khokhar

June 27, 2025

5  out of  5
rating by Awais Khokhar
"Jen Smith,Very professional and knowledgeable. Answered all of my questions and gave me the best quote. I'd recommend her to someone looking for bundling the insurance."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jean Buffum

June 27, 2025

5  out of  5
rating by Jean Buffum
"I am so thankful for Kim who followed up with me when I forgot to do something important. Customer service like that is hard to find. Thank you Annette for hiring great people like Kim!"
We responded:
"Thank you for many years of trusting us to handle all your insurance needs!!"
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Araceli Lopez

June 25, 2025

5  out of  5
rating by Araceli Lopez
"I had the pleasure of speaking with Hannah, she was of great help and help me start a new car policy."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Kody Hart

June 25, 2025

5  out of  5
rating by Kody Hart
"Great customer service! Needed an updated auto policy for a trade-in/purchase and Jessica was able to help with a quote and coverage within an hour of my request! Great price and service!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Lorene Bowles

June 19, 2025

5  out of  5
rating by Lorene Bowles
"I have been a customer for several years and have never had any issues. Best customer service! I always feel taken care of and valued . Wouldn’t go anywhere else!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Cathelene Kari

June 17, 2025

5  out of  5
rating by Cathelene Kari
"Jen went above & beyond to help me secure home & auto insurance. Thank you Jenn."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Cathy Mytinger

June 17, 2025

5  out of  5
rating by Cathy Mytinger
"I am regretting not going with State Farm last year! However Jen has been consistently available to answer questions and offer support even when my provider could not! I am getting a lower rate but most importantly I am covered with someone who is knowledgable, attentive, available, helpful, and quick to return calls. I am so happy and relieved to be doing business with them!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Rebecca Kemp Jackson

June 15, 2025

5  out of  5
rating by Rebecca Kemp Jackson
"My experience was a easy and calm process."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Brittany Harris

June 13, 2025

5  out of  5
rating by Brittany Harris
"Kim is a beautiful lady ...helped me out even after closing time .... She's family!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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David Lalo

June 13, 2025

5  out of  5
rating by David Lalo
"Very nice, and extremely easy to set up my insurance! The convenience was great!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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FaZe HushMot

June 11, 2025

5  out of  5
rating by FaZe HushMot
"Best customer service ever! Helped me get car insurance without all the confusion and ridiculous rates! 10/10 would recommend."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Will Timms

June 9, 2025

5  out of  5
rating by Will Timms
"Liz was super helpful with my transition back to Charlotte from out of state. 2025 Update: Mariela was also very helpful when I needed additional documents for proof of renters insurance."
We responded:
"Welcome back to NC!"
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Julia Scruggs

June 6, 2025

5  out of  5
rating by Julia Scruggs
"Easy and pleasant experience!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Wanda Harris

June 5, 2025

5  out of  5
rating by Wanda Harris
"Brynna was super nice and informative when I got the quote from her. I did not feel rushed and I felt like I could ask anything that came up. Loved the experience with her!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Lakshmi Narayanan

June 5, 2025

1  out of  5
rating by Lakshmi Narayanan
"I was with Statefarm for 4 years but so disappointed with the lack of communication when I cancelled my insurance with State Farm. Nobody explained me about the North Carolina rule of prorated deduction when you switch the insurance. I had an overlap of just 1 day for which they have deducted around 300$ which is insane. I will never come back to State Farm and sincerely would advice everyone to ask all these questions before cancelling. Totally disappointed."
We responded:
"We are sorry to hear that you are upset with your experience. The short rate is part of the NC policy for all insurance carriers .Typically, your new carrier would have explained this process as they would have seen your renewal dates and tried to match them up. I realize we talked to you today on this matter, but if you have further questions- please give us a call 704-948-5600. "
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Denise Hopfensperger

June 4, 2025

5  out of  5
rating by Denise Hopfensperger
"Jen did a Fantastic job!!! I'm new to the area and she took such good care of me and I'm thankful that I found her. She saved me hundreds of dollars. I've previously been in the insurance business in another state many years ago and I highly recommend her!!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Lisa Mills

June 4, 2025

5  out of  5
rating by Lisa Mills
"I have multiple policies with Annette Burkhard’s State Farm Agency. I highly recommend them to everyone in North and South Carolina. Each interaction is pleasant and handled smoothly by true professionals. Today I handled a transaction with Jessica Hill and she was fabulous!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."