State Farm® Insurance Agent Annette Burkhard

"Very polite, and a good listener. Took the time to explain everything in details. She made sure I was happy with my insurance plan."

"It was good"

"Fantastic experience!"

"Jen made me feel appreciated and important. I was with my previous insurance company over thirty- five years. I asked them if they could fine me a better rate. Well I am leaving that company. Jen was able to save me over fifty dollars a month."

"I am here again getting fooled by the agent kayleigh Mathews. She offered me a premium 500$ lesser than my other insurance provider and hence I decided to move. But now out of nowhere she mentions that there is some discrepancy with quote she provided which underwriter has updated and now charging me 300$ more. Don’t ever believe them and don’t ever come back to State Farm through this agent. If I had an option of negative scores I would have given -5 for their service. Especially for the service and cheating with incorrect information 6 months ago I was with Statefarm for 4 years but so disappointed with the lack of communication when I cancelled my insurance with State Farm. Nobody explained me about the North Carolina rule of prorated deduction when you switch the insurance. I had an overlap of just 1 day for which they have deducted around 300$ which is insane. I will never come back to State Farm and sincerely would advice everyone to ask all these questions before cancelling. Totally disappointed."

"Mariela did a great job setting up my daughter a new driver, and our new car for insurance. I was difficult to reach and she did it all by text and phone and I was grateful she got it all set up. Thanks for great customer service!"

"Very professional, knowledgeable and truly cares for their customers."

"I’ve been a customer of the Burkhard team since 2019 and they have always been so friendly, responsive and professional. Kim was just the right voice this morning when I called in to ask for advice regarding an auto accident. I highly recommend this team! Update. 12/16/25- Had a great experience adding coverage for an investment property with Hannah! Great service and proactive follow up to get binder in place. Thank you!"

"Great and friendly service, would totally recommend."

"Me atendieron muy bien la representante en español es muy cortes y atenta. Me asistieron con mi segura de auto Maryela merese un 10 de calcification por ser tan profecional."

"Liz is the absolute best to work with! Attentive to details and very knowledgeable! Very grateful to have such a great agent!"

"I wouldn’t want to go anywhere!! The best Quote, I have gotten and let’s talk about the customer service!! Awesome. Always friendly and helpful! I could pay my bill and still be happy after paying it .. lol! We all know when a bill is paid, we just get aggravated ..… not here, pay a bill with a smile lol!"

"Nina White is the BESTTT Director of Service Operations EVERRR… she’s extremely helpful, super sweet, and shes absolutely beautiful inside and out. She’s amazing, Thank you so much Nina ❤️"

"Ms Jen was amazing, and I loved her customer service"

"The service was great 👍"

"Excelente atención y comunicación, son muy amables y eficientes al contestar las dudas ! Excelente servicio los recomiendo 100%"

"Mariela , gracias por ayudarme . Muy amable ."

"Soy responsables en su trabajo y te atienden. De buena manera"

"Jenn was extremely helpful and sweet. I enjoyed working with her!!"

"Wonderful service and quick response to inquiries.. I recommend"

"Hannah Paulin did a great job providing me with relevant information and a price quote. She was pleasant, efficient and extremely professional."

"Fast friendly service which has been my experience with this State Farm office over the years. Thank you!"

"Received great service and in a timely manner. Mariela was very helpful and got back to me quickly."

"Being investigated huhh?! The unprofessional vm is talk enough! They changed my policy premium 3xs in less than six months, refused to allow me to make a payment before lapse of coverage date, then went into my account and erased data information! Beware and pay close attention to payment dates. The payment date and payment cycle date are separate and should remain that way! They also provide DMV with inaccurate date of cancelation!"

"Always have positive interaction with anyone at the office. Yesterday Mariela got everything completed that I needed to complete our new car purchase. The service was professional and quickly completed."